Frequently Asked Questions

Everything you need to know about shopping with Kimti.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.

How do I return or exchange an item?

You can return or exchange any unworn item with original tags within 30 days of purchase. Simply visit our Returns Portal to start the process.

Are your materials sustainably sourced?

Yes, Kimti is committed to ethical fashion. We use high-quality, sustainable fabrics and partner with certified manufacturers to ensure minimal environmental impact.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.